Casino Extreme - Players winnings removed due to claimed multiple accounts.
The player from the US had an issue with Casino Extreme after his winnings had been removed due to the casino’s claim of multiple registrations from the same IP address. The player had disputed this, stating that he was the only one using his account from his current and previous addresses. After he had provided all the necessary information and evidence, we had contacted the casino to clarify the situation. The casino then requested additional documents from the player, which were provided. After review, the casino had verified the player’s account and reimbursed his winnings. The player had also been informed about the industry-standard requirement of a verification deposit for withdrawal of winnings from a no-deposit bonus. The player had made the deposit and was able to redeem his winnings. The player had confirmed the resolution of the issue.
Amount: $50
Amount: $50
Casino Extreme Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 05 May 2024 | Resolved : 20 May 2024
RESOLVED
5 months agoThe player from the US had an issue with Casino Extreme after his winnings had been removed due to the casino’s claim of multiple registrations from the same IP address. The player had disputed this, stating that he was the only one using his account from his current and previous addresses. After he had provided all the necessary information and evidence, we had contacted the casino to clarify the situation. The casino then requested additional documents from the player, which were provided. After review, the casino had verified the player’s account and reimbursed his winnings. The player had also been informed about the industry-standard requirement of a verification deposit for withdrawal of winnings from a no-deposit bonus. The player had made the deposit and was able to redeem his winnings. The player had confirmed the resolution of the issue.
The player from the US had an issue with Casino Extreme after his winnings had been removed due to the casino’s claim of multiple registrations from the same IP address. The player had disputed this, stating that he was the only one using his account from his current and previous addresses. After he had provided all the necessary information and evidence, we had contacted the casino to clarify the situation. The casino then requested additional documents from the player, which were provided. After review, the casino had verified the player’s account and reimbursed his winnings. The player had also been informed about the industry-standard requirement of a verification deposit for withdrawal of winnings from a no-deposit bonus. The player had made the deposit and was able to redeem his winnings. The player had confirmed the resolution of the issue.
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